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Common queries answered

Frequently asked Questions

We will ship your order as soon as payment clears.  If the item is not in stock from the manufacturer, we will contact you asap

Our return policy varies between manufacturer. Contact us soon as you can regarding returns.  We can liase direct with the manufacturer on sensitive cases

Use the contact form to let us know that you want to change the shipping address.  As long as your product hasn’t shipped, we can change it.

Once the order is picked up from the manufacturer, we will send you all the tracking information to you.

Use the chat on our website, email us or call us.  We are here to help.

Provided it hasn’t already shipped, contact us and we will change it.

We only ship to the continental United States.  Of course, we can quote if you want the product shipped somewhere outside of the continental US.  Contact us to discuss.

Most Electric Fireplaces will come in one box.  If you order several products and some are on back order, we can either ship out the in stock items first or send the whole lot when it’s in stock.

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